In Australia, there are over 2.5 million trading businesses, according to 2022 data from the Australian Bureau of Statistics. Most of the businesses are small-to-medium enterprises (SMEs).
The ABS defines a small business as one that employs 0-19 people. Medium-sized enterprises are those that have 20-199 employees. Whether an SME employs a few or tens, or more staff, it’s natural that business owners would want to run their businesses more efficiently.
Miqdad Hassan is one business owner who is active in seeking better ways to run his businesses. For him, business process automation is key. Mr Hassan runs two companies, CareerDC Internships and Techyworks. He has applied business process automation in both organisations.
He says, “having an Engineering background, it’s natural for me to think of automation as a business asset. I look at the processes we have in place and analyse how we could tweak them and achieve the same or even better results faster and with less manual input. In my mind, business process automation frees our time as individuals and as a team. We can use that time in other, more productive activities.”
According to a global survey done by McKinsey in October 2021, a majority of the businesses that have engaged in business process automation have gained positive outcomes. These include reduced expenses, improvements in quality control, better employee experience and greater customer satisfaction.
These are improvements Mr Hassan has experienced in his businesses too. He says, “we have automated many of our processes. In some cases, we changed an existing method and learned to use our existing tools better. In other cases, we adopted new tools to get rid of duplication and made our processes faster with less manual input.”
Areas where a business can automate processes, include client relations management, invoicing, and lead tracking, just to name a few. When done well, automation can transform the business’s daily activities and make them faster, more transparent and error-free.
According to Mr Hassan, he now has more time for strategy work and business development. His team members have more opportunities to build relationships with customers and use their unique talents and experience at work. It all, Mr Hassan believes, keeps the team motivated and better able to contribute to the business.
“I’m convinced with the benefits of process automation,” says Mr Hassan, “which is why I founded Techyworks. Techyworks supports SMEs through digital transformation, including business process automation.”
For more information visit www.techyworks.com.au.
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